How Our Specialists Help
Our certified support team handles every aspect of setup issues. Using our diagnostic tool, we identify the exact problem and walk you through the fix via live chat — quickly and without jargon.
What issue are you experiencing?
Select the problem that best describes your situation.
Common Questions
What printer brands do you support?
We support all major printer brands including HP, Canon, Epson, Brother, Samsung, Lexmark, Xerox, and more. If you don't see your brand listed, select 'Other Brand' in our diagnostic tool.
Is the chat support really free?
Yes. Starting a diagnostic session and chatting with a specialist is completely free. Our specialists will walk you through the fix at no cost.
What if my printer issue can't be resolved via chat?
In rare cases where remote assistance isn't sufficient, our specialists will clearly explain your options and guide you to the best next step.
Do I need to install any software to get support?
No. Our support is provided entirely through live chat in your browser. No downloads or installations are required on your end.
How long does it typically take to fix a printer issue?
Most common issues — WiFi connection, driver errors, offline status — are resolved in 15–30 minutes via chat. Complex issues may take longer.
Are you affiliated with HP, Canon, Epson, or other brands?
No. PrintSetup is an independent support service and is not affiliated with any printer manufacturer. We reference brand names only to identify the products we support.